Permitting, Licensing & Inspections — Workflow Automation
CAGIS provides integrated workflow management tools to support permitting, licensing, code enforcement and capital projects, which are the primary workflows that consume and maintain the data in the shared geographic information system. The links to the right demonstrate the variety of workflows that CAGIS has automated for its participating agencies.
CAGIS serves over 2,000 employees in mission‐critical business operations. The geographic information system (GIS) is an integral component of the permitting and licensing operations and is maintained through technology embedded in the workflows themselves. It has become the means for integrating work order, customer service and billing systems. Document management and field implementation are key to both the GIS and workflow. CAGIS technology is now used by front‐counter staffs, plans exam, planning, engineering, accounting, dispatching and field crews in many agencies.
- CAGIS services enable agencies to communicate and share information and make it possible for them to coordinate their activities and services.
- CAGIS initiatives allow client agencies to work more efficiently by integrating processes with the geography to view as-built data as well as to display other permissions given or actions taken in an area.
- The merging of graphic data with case management technology provides coordinated, improved, timely services at a lower cost, producing additional benefits.
- Participants share in the cost of development and benefit from reusable technology solutions developed for other participants.
- The CAGIS framework is based on innovative and flexible models and can respond creatively to new challenges and opportunities.
In 2002 the Cincinnati/Hamilton County workflow management system was on of 51 jurisdictions studied in the HUD publication Electronic Permitting Systems and How to Implement Them. This publication was designed to help America's communities understand the process of selecting and implementing an electronic permitting system. Benefiting from the experiences of others, communities can implement electronic permitting systems with better results and at lower cost.